Customer Experience

Rite Aid Opens First of 3 Small-Format Pharmacies in Underserved Communities

At approximately 3,000 square feet, Rite Aid’s newest store is much smaller than its average 11,000- to 15,000-square-foot location, but it’s likely…

CSG Helps Retailers Build and Deploy Quantifiable Customer Experiences

SaaS platform CSG has launched CSG Xponent Ignite, a customer engagement solution designed to enable businesses to quickly deploy, engage and deliver…

Your Brand Needs a Pop-up — Here’s how to Make it a Success

Pop-up storefronts are a trendy strategy for retail brands, but they’re far from a new concept. Fish markets, holiday fireworks stands and…

Exclusive Q&A: M.M. LaFleur Designs Boutiques to Promote ‘Individual Customer Discovery’

Seeking to grow beyond its appointment-driven showroom model, womenswear brand M.M. LaFleur began with the September 2022 opening of a 550-square-foot store…

Lowe’s Expands DC-Based Delivery of Bulky Products to 8 More Regions

Lowe’s has converted eight of its regions, covering more than half its nearly 1,800 U.S. stores, to distribution center-based fulfillment of large…

RFID and Touchscreen Solution Providers Partner to Enhance Interactive In-Store Experiences

RFID solution provider SML will work with touchscreen supplier Elo to combine their respective technologies in a partnership that aims to streamline…

With Travel Still Restricted, Simon is Bringing its Outlets to China via Livestreaming

It’s 10 a.m. on a bright fall day in upstate New York and the premium outlet mall Woodbury Common is just waking…

Apple, Macy’s and IKEA Rank High in Innovation but Social Impact Scores are Mixed

What people think about when they focus on retail innovation is the tech side of the business — next-generation marketing tools, cutting-edge…

Want to Create Better Experiences for Customers? Embrace These Technologies

Incredible digital user experiences sit at the heart of a successful retail brand. Subpar shopping experiences won’t be tolerated by today’s digitally…

TalkShopLive to Translate Window Shopping into Streetside Purchasing in NYC

Window shopping is a time-honored New York tradition, especially around the holidays when retailers pull out all the stops. And while window…

The Holidays are Big for Cannabis — How Retailers can Succeed in ‘The Season of Green’

The holiday season is just as important for cannabis as it is for other areas of retail, with Green Wednesday (the day…

Video is Not Just for Security Cams Anymore

Mention the words retail and video in the same sentence to any merchant and right away they think security cams, grainy low-res…

How to Seize Expanded Private Label Opportunities in 2023

5 Tips for Retailers to Ensure Online Marketplace Success

Reimagining Loyalty: Why Building Trust is Now Essential to Nurturing Customer Relationships

4 CX Strategies That Turn Modern Retail Challenges Into Growth Opportunities

Customer Experience

Rite Aid Opens First of 3 Small-Format Pharmacies in Underserved Communities

CSG Helps Retailers Build and Deploy Quantifiable Customer Experiences

Your Brand Needs a Pop-up — Here’s how to Make it a Success

Exclusive Q&A: M.M. LaFleur Designs Boutiques to Promote ‘Individual Customer Discovery’

Lowe’s Expands DC-Based Delivery of Bulky Products to 8 More Regions

RFID and Touchscreen Solution Providers Partner to Enhance Interactive In-Store Experiences

With Travel Still Restricted, Simon is Bringing its Outlets to China via Livestreaming

Apple, Macy’s and IKEA Rank High in Innovation but Social Impact Scores are Mixed

Want to Create Better Experiences for Customers? Embrace These Technologies

TalkShopLive to Translate Window Shopping into Streetside Purchasing in NYC

The Holidays are Big for Cannabis — How Retailers can Succeed in ‘The Season of Green’

Video is Not Just for Security Cams Anymore

How to Seize Expanded Private Label Opportunities in 2023

5 Tips for Retailers to Ensure Online Marketplace Success

Reimagining Loyalty: Why Building Trust is Now Essential to Nurturing Customer Relationships

4 CX Strategies That Turn Modern Retail Challenges Into Growth Opportunities

As World Cup Kicks Off, not all Americans are Rooting for Team USA

Death to RoAS: The Brave New World of Measurement & Attribution

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