Retail Remix

Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 137
Featuring: Laura Connell, Consumer Trends Manager, GWI
Every brand and retailer seems to be talking about Gen Z or Gen Alpha. But new data from GWI shows that there is more to millennial consumers than meets the eye…and businesses need to take note.  During this episode of Retail Remix, we dig into the data with Consumers Trends…
Episode 136
Featuring: Amy Smith, Chief Strategy & Impact Officer, TOMS
TOMS was an early pioneer of the purpose-driven retail model. Although many know the brand for its one-for-one approach to charitable giving, the brand recently underwent a transformation that included rethinking its approach to social impact.   To get the scoop, we brought Amy Smith, who is the Chief Strategy…
Episode 135
Featuring: Ashley Firmstone, SVP of Customer Success, Rokt
We’ve all fallen for it: The point-of-purchase display that has a plethora of small items you just have to have. Some brands and retailers are realizing there’s power in creating similar experiences online.   However, few have truly mastered the checkout experience, using data to feature relevant products and services…
Episode 134
Featuring: Tyler MacDonald, Senior Manager of Influencers & Social Media, PacSun
 PacSun is one of the most beloved brands among Gen Z consumers. Tyler MacDonald attributes the retailer’s longevity to its focus on being authentic and relevant across all channels.   As Senior Manager of Influencers and Social Media, Tyler leverages a core strategy that revolves around four core pillars:   During…
Episode 133
Featuring: Vic Drabicky, Founder, January Digital - Sarah Engel, President, January Digital
There was no shortage of trends poised to disrupt the retail industry this year — from sustainability to the metaverse. But which trends actually made an impact, and which were just hype?  During this special, rapid-fire episode of Retail Remix, we dig into the Big 8 trends spotlighted by January…
Episode 132
Featuring: Lilian Rincon, Senior Director of Product – Shopping, Google
  Consumers are searching for product information on a host of new channels, from marketplaces to social networks, but Google still plays a key role in the customer experience. But that doesn’t mean Google isn’t taking cues from these new consumer behaviors to shape product and experience innovation. During…
Episode 131
Featuring: Nikki Baird, VP of Strategy, Aptos
 Nikki Baird is no stranger to tough conversations. She has held roles as a retail technology executive and an industry analyst, so she knows what it takes to assess, challenge and prioritize new trends and tech investments. Now, as VP of Strategy for Aptos, her job is to discuss…
Episode 130
Featuring: Tivan Amour, GM of Conversational at Attentive and Kizzy Ezirio, Digital User Experience Director at Igloo
 If you have a cooler or an insulated lunch bag, you likely have an Igloo product. Although the brand has such a vast wholesale network, a direct-to-consumer (DTC) experience was key to establishing a direct line of communication with consumers to build out its product portfolio.   Early on, the…
Episode 129
Featuring: Oded Brenner, Founder and CEO, Blue Stripes
As one of the founders of Max Brenner, the highly popular chocolate brand and restaurant chain, Oded Brenner was considered the world’s real-life Willy Wonka.  Now, after a brief hiatus, he’s embracing his inner “business artist” and building a new brand: Blue Stripes. While both businesses are connected by a…
Episode 128
Featuring: Frost Li, Founder and CEO, Social Chat
Frost Li has a rich history in tech, and she even helped Wish build out its growth division. In fact, it was during her time at Wish that she discovered her fascination with retail and, specifically, helping retail brands grow. Social commerce has become a key method for brands…
Episode 127
Featuring: Ron Thurston, Author, Retail Pride and Host, ‘Retail in America’
After inspiring retail pride on a global scale, author and industry legend Ron Thurston is bringing his passion and perspectives on the road…literally. He has been traveling the U.S. in an airstream, stopping in different towns and sitting down with the people powering retail stores.   He took time out…
Episode 126
Featuring: Amit Sharma, Narvar
When we think of customer experience, the awareness, education and engagement stages of the shopping journey come to mind. In fact, merchants tend to focus on everything that comes before conversion. But as consumers pay more attention to ease and speed of fulfillment, the post-purchase experience is becoming a…

New episodes released weekly on Monday mornings.

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