Research

What’s The New Livestreaming Opportunity For Retail?

Brands, retailers and marketplaces are increasingly using shoppable live-video events to promote products and raise brand awareness. But as adoption for livestreaming…

2022 Benchmark Survey: Inside the New Era of Store Design

Retail executives and consumers agree: the store is more important than ever. It has become a destination for community connection, immersive experiences…

Amazon Web Services’ 2021 Corporate Social Responsibility Survey

A staggering 83% of consumers believe businesses should actively be shaping best practices around environmental, social and governance (ESG) issues. But how…

Retailers Reconfigure Stores for an Ever-More-Digital World

Physical store operators have had to manage the reopening of shuttered stores — and then scramble to find enough employees to adequately…

Recruiting the New Retail Workforce: Higher Wages are Just the Beginning

A variety of factors have come together to create a labor shortage that could threaten merchants’ ability to hire adequate staff, even…

Redefining Brick-and-Mortar: Adapting Store Experiences for Post-COVID Realities

COVID-19 served as an accelerant for many long-standing retail trends, but one area where the pandemic actually put on the brakes was…

Contextual Communications Tech Guide: Immediacy and Personalization Expand Text and Messenger Use Cases

Marketers value the high (and fast) consumer open rates for SMS/text and messenger apps, but this can be a double-edged sword: because…

The New Realities Reshaping Store Design

The inaugural Store Design & Experience Benchmark Survey — produced by design:retail powered by Retail TouchPoints — explores the state of the…

Marketing and Advertising Tech Guide: Why First-Party Data Will be Key to Personalization in a Post-Cookie World

As more consumers than ever before engage digitally with brands and physical stores reopen, marketing is playing a critical role in reassuring…

Social Commerce Hit List: 5 Brands Closing the Gap Between Inspiration and Conversion

Social commerce has come a long way from the Facebook shopping cart widget of yester-year. New platforms have emerged — Pinterest, Snapchat…

2020 Store Operations Benchmark Survey: COVID-19 Accelerates Stores’ Embrace of Digitalization

To say the global coronavirus pandemic has rocked the retail industry is quite literally the understatement of the year — and nothing…

10 Ways The ‘Stay-At-Home Economy’ Will Reshape Holiday 2020

Even though the conditions surrounding COVID-19 continue to change rapidly, the “stay-at-home economy” that the pandemic has created will have an undeniable…