Webinars

A New Year’s Resolution You Should Actually Keep: Fine-Tune Your CX in 2023

Customer experience (CX) should be top-of-mind at all times, but it undoubtedly was neglected as the industry dealt with multiple disruptions (inflation,…

Supply Chain is the New Battleground: Why Retailers Need Reinforcements

The pandemic and subsequent global challenges have focused consumers, retailers and suppliers on the importance of supply chains: what they are, how…

Redefining the Frontline Experience: New Data Reveals the Secret to Weathering Retail’s Perfect Storm

There are many things that store operations leaders and managers can’t control: economic volatility and supply chain constraints being two of them….

Starting Off on the Right Foot: 5 Keys to a Seamless Appointment Scheduling Processes

As one of the first points of consumer interaction, appointment scheduling can be the ‘tip of the spear’ of customer engagement. Offering…

3 Innovative Video Experiences to Drive Your Retail Advertising Strategy

You know it, we know it, but it’s well worth repeating: retail has made a monumental shift over the last two years….

New Data: Must-Have Benchmarks to Guide Your Omnichannel Strategy

The 2022 Omnichannel Retail Index (ORI), an annual benchmarking study of retailers now in its 7th year, uncovers how leading U.S. brands…

Leveraging Customer Insights to Drive Personalization – A Retail Perspective

Marketers operate in an environment that is being constantly disrupted. The impact of empowered consumers, evolving technology, and intense competition is forcing…

From Merchant-Centric to Customer-Centric: How to Transform Online Product Discovery

Your product taxonomy has a significant impact on the ecommerce journey. If you don’t describe products using the language shoppers actually use,…

3 Cross-Border Ecommerce Pitfalls and How to Avoid Them

Cross-border ecommerce has grown at an astounding rate over the last year, and it doesn’t appear to be slowing down any time…

Top Five Strategies for Succeeding in Online Marketplaces

With online marketplaces approaching more than half of total digital sales, understanding marketplace operations is one of the most important elements of…

Your Shopfront to CX Brilliance

Customer behavior has forever changed because of the pandemic. Shoppers have increased their digital purchases by 160 percent and are expecting instant…